Privacy policy

Privacy Policy – Puplaza

At Puplaza, we value your privacy.
This policy explains what information we collect, why we collect it, and how we protect it — fully in accordance with the General Data Protection Regulation (GDPR).

Information We Collect
When you place an order or contact us, we may collect your name and address, phone number, email address, payment details, IP address, order history, and any communication with us via email or social media.

Why We Collect This Information
We use your data to process and deliver orders, provide customer service and communication, handle secure payments, improve our website and user experience, and meet legal and tax obligations.

How We Protect Your Data
Your data is stored on secure servers and protected with industry-standard encryption. Only authorized team members have access to personal data, and only for legitimate business purposes.

Sharing Your Data
We never sell your data. We only share it with trusted partners when necessary — such as shipping partners (PostNL, DPD, UPS), payment processors (Mollie, Shopify Payments), or legal authorities when required by law.
We have agreements in place with these partners to ensure your data is handled safely.

Data Retention
We keep your data only as long as necessary to fulfill our services or comply with legal obligations. Invoices and order records are stored for up to seven years, as required by Dutch tax law.

Cookies
Our website uses cookies to enhance your browsing experience. You can adjust your cookie settings at any time in your browser. For details, please see our Cookie Policy.

Your Rights
You have the right to access, correct, or delete your data, object to processing, or transfer your data to another provider.
To exercise these rights, contact support@puplaza.com.